Privacy Notice

This is our Privacy Notice to you about how we use and share your personal data. We are the Data Controller and our legal name is LTC Mortgages (NW) Limited.

We collect the personal data you provide us when you fill in the blanks in the website forms.

We also collect personal data from you when you fill in a contact form, from our cookies (see our Cookie Policy), when you call us, when you use our chat helpline, when you enter our surveys or competitions, when you email us for any reason, when you fill out paper-based forms and documents, when you fill out website contact forms, and when you contact us via social media.

To fulfil the request or other order we use your data to allocate you the brochure, information, materials, any goods, manage and track your request or order, update you on progress, generate delivery notes and invoices, process payments and administration generally.

It is in our legitimate interests to use and share your personal data to enforce our rights, manage our business, interact with providers of services to us, to protect society, and protect your and our interests. We will pass it to businesses we sell all or part of our business to in the future.

The following is a list of the outside parties we use and share your data with:

• Accountant
• net - https://360dotnet.co.uk/privacy-policy/
• Dropbox - https://www.dropbox.com/en_GB/privacy
• Teams - https://docs.microsoft.com/en-us/microsoftteams/teams-privacy
• Zoom - https://explore.zoom.us/en/privacy/
• Mortgage lenders
• Insurers
• Solicitors
• We may also share your data with other parties relevant to the completion of the contract

We use cookies. You can set your preferences by clicking on the popup at the bottom of the screen. To read our cookies policy click here.

We combine the personal data given over the website with data we get from paper documents, data you provide over the telephone (including any text or other messages), competition or other entries, and other sources.

We monitor and may record telephone calls and online chat to monitor customer service,

We will keep your data for 7 years after the year you order it so we can comply with contract law issues, product liability issues, insurance issues, company law obligations, record keeping for accounting and tax audits. If there are any complaints or questions on product liability or insurance issues we will keep your data for 6 years after the matter is dealt with. We may hold onto data were there are legal reasons to retain it.

We might use data for different purposes if similar or necessary to what it was initially collected for.

You have rights in relation to your data to ask to know what we process, access it, request correction if wrong or deletion, restrict or object to processing, request a copy is sent to another organisation, withdraw any consents and complain to the Information Commissioner. You can find out more by contacting us.

We have put in place appropriate security measures in relation to your data.

This helps us deliver the right goods.

We may share it with others to get the services we need.

We may share it with other businesses who will deliver the goods to you.

We need you to provide us with the following Sensitive personal data on the basis of your consent:

- health details [ ]

- ethnic and/or racial origin details [ ]

- sex life or gender orientation [ ]

- any convictions [ ]

Please tick to show that you will permit us to market our products to you by telephone [ ] text/MMS [ ] post [ ] and those of others we think you will like [ ].

You can contact us by email at [email protected] or telephone 0151 6620188 or post 11 -13 West Derby Village, West Derby, Liverpool , L12 5HJ.

We will update our Privacy Notice occasionally and it will replace any prior version. The date of this notice is 15 ^th August 2022.

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